Privacy Policy
This document applies to data processing carried out on all platforms, applications and tools developed and/or managed by TIGERNICKS.
Signing up or registering as a user of TIGERNICKS means you expressly accept our Privacy Policy. This privacy policy governs the processing of the personal information of our users and/or customers, the access credentials for the service, and the security measures in place to prevent unauthorised persons from accessing, modifying or deleting our files. Such processing is governed by the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation).
Who is responsible for processing your data?
The data controller is ALEXIS WILLIAMS, with DNI 52052305Q, whose postal address is the same as their registered office at Calle Celso Emilio Ferreiro, Alcobendas 28100, Madrid, with contact telephone number +34 644 136 586 and email address info@tigernicks.com, hereinafter TIGERNICKS.
What data do we collect and store?
The information collected by TIGERNICKS includes:
Personal information such as your first name, surname, NIF/DNI/passport number, physical and email address, and contact telephone number.
Information about the transactions you make with us and your use of the services we offer, including enquiries or suggestions received through our contact pages. Activity is recorded in our server logs, which keep a record of your browser settings and the IP address you access from, the pages requested and the actions performed.
Session cookies (when you log in to the system, we will store a cookie on your device to keep your access open; it will not be used for any other purpose or kept once you log out) and analytics cookies (where the user came from when signing up). In any case, you can set your browser to delete this type of trace.
Is it mandatory to provide the data requested?
The USER must provide truthful data during the purchase process (full name, postal address and email address). Any account that does not meet this condition will be suspended as a precaution until the user provides their exact details. TIGERNICKS reserves the right to ask its users to send a copy of their national identity document, or equivalent under applicable regulations, in order to activate and/or reactivate the order and verify this information. If this request is not met, the account will be deleted.
Why do we process your personal data?
At TIGERNICKS we process the information provided by interested persons in order to:
Manage the orders of our customers and/or users.
Provide information about our products and/or services to users who request it.
Provide the services you have ordered.
Send you communications, bulletins or newsletters about our products or services, only where absolutely necessary for the proper functioning of the services you have ordered, or when you explicitly request them.
What is the legal basis for processing your data?
The legal basis for processing your data is the performance of the contract; the data is always provided by the data subject.
How long will we keep your data?
Your data will be kept indefinitely unless the data subject exercises the rights they are entitled to.
Which recipients will your data be disclosed to?
The data provided to TIGERNICKS will be disclosed to third parties for the following purposes:
Accounting, tax and/or legal advice
Your basic identification data will be provided to the company VADAVIA ASESORES, S.L.P., with CIF B83170886 and registered office at Avda. Juncal, 11, Portal A, oficina 109 – edificio Maral, San Sebastián de los Reyes (28703 – Madrid, Spain), whose processing will consist of providing employment, accounting, tax and legal advisory services.
The data transfer will expire after SIX years, as this is the period required by current tax and accounting legislation.
Transport company
Where a parcel needs to be sent to the user/affiliate, TIGERNICKS will pass on the basic identification data needed to make the delivery as smoothly as possible. TIGERNICKS will generally use the courier company MRW through its branch MANUEL GONZALEZ MARIN, S.L., with registered office at BULEVAR SALVADOR ALLENDE, 6 (28100 – ALCOBENDAS, MADRID, SPAIN), CIF B80315666. TIGERNICKS reserves the right to change the company that handles its shipments without prior notice or communication.
The data transfer will expire after SIX months, as this is the time needed to carry out all the actions related to providing this service.
Authorities
TIGERNICKS may have to provide personal data to certain authorities (e.g. tax or police authorities) in accordance with mandatory law and in order to comply with legal obligations in each jurisdiction. In the event of a data security breach, certain personal data may have to be provided to data protection authorities.
Who has access to your data?
IT maintenance and support
As we use an external IT consultancy for the maintenance and support of our infrastructure, they may access your data while carrying out their tasks and/or procedures.
This work will be carried out by the company NUBENS ORBITEUM, S.L.U., with CIF B87851309, and registered office at C/RÍO DUERO, 13, LOCAL 8, POSTERIOR, MÓSTOLES (28935 – Madrid, Spain).
What are your rights when you provide us with your data?
Anyone has the right to obtain confirmation as to whether or not TIGERNICKS is processing personal data concerning them.
Data subjects have the right to access their personal data, to request the rectification of inaccurate data or, where applicable, to request its erasure when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
In certain circumstances, data subjects may request the restriction of the processing of their data, in which case we will only keep it for the establishment, exercise or defence of claims.
In certain circumstances and on grounds relating to their particular situation, data subjects may object to the processing of their data. TIGERNICKS will stop processing the data, except for compelling legitimate grounds, or for the establishment, exercise or defence of possible claims.
How did we obtain your data?
The personal data we process at TIGERNICKS comes solely from direct communication by the data subject through our website, social media, email, telephone or any other communication system, method or tool.
How is your personal data protected?
TIGERNICKS applies appropriate technical and organisational measures to protect your personal data and ensure that only authorised persons can access it. TIGERNICKS uses technical security systems, such as firewalls, encryption technologies, passwords and antivirus software, to prevent and avoid unauthorised use of personal data.
The categories of data processed are:
Identification data
Identification codes or keys
Postal or email addresses
Commercial information
What are your rights regarding personal data?
Rights of access and rectification
You have the right to obtain information about what personal data TIGERNICKS processes about you, the source of the data, the purposes for which the data has been used, and the identity of the parties to whom the data has been provided. If a request is manifestly unfounded or excessive, in particular because of its repetitive nature, TIGERNICKS may also refuse to act on the request.
You also have the right to request, at any time, the correction of inaccurate or incomplete personal data.
Right to erasure (“the right to be forgotten”)
You can request, in certain circumstances, that your personal data be erased if, for example, you have unsubscribed from the service, the personal data is no longer necessary for the purposes for which it was collected, there is no legal ground justifying its continued processing, the processing is unlawful, or the personal data must be erased to comply with a legal obligation under European Union law applicable to TIGERNICKS. This list is not exhaustive.
Right to object
You have the right to object to the processing of personal data concerning you where it is based on our legitimate interest and relates to your particular situation. If you object, and the processing is based on a legitimate interest, we will stop processing your personal data unless we demonstrate compelling legitimate grounds for the processing that override your right to privacy.
However, please remember that even if you object to a particular processing activity, TIGERNICKS may continue it if it is based on another legal ground, such as providing the Service (if you wish to keep receiving it) or complying with legal obligations.
Right to restriction of processing
You can request the restriction of the processing of your personal data when the data may be inaccurate, if you consider the processing to be unlawful, if TIGERNICKS bases its processing on a legitimate interest, or if you believe TIGERNICKS no longer needs the personal data for the purposes set out in this document.
Right to withdraw consent
If you have given TIGERNICKS your consent to process personal data at any time, you can always withdraw it for any future processing that depends on that consent.
Right to data portability
You have the right to receive the personal data concerning you that you have provided to us and that we process on the basis of consent or to perform the agreement concluded with you, in a structured, commonly used and machine-readable format. You can also ask us to transmit this data directly to another data controller where technically feasible.
How can you exercise your rights?
You can exercise some of your rights, for example the right to object to receiving commercial communications based on your use, by writing an email to info@tigernicks.com or a letter to the postal address TIGERNICKS, PASEO DE LA CHOPERA, 84 (28100 – ALCOBENDAS – MADRID).
What should you do if you wish to make a complaint?
If you have a complaint about how we use your personal data, or if you would like more information, please first contact our data protection officer using the contact details given above. You can also lodge a complaint about how we process your personal data with the relevant public supervisory authority, namely the authority in your country of residence, your place of work or where the alleged infringement took place. The competent authority in Spain is:
Spanish Data Protection Agency (Agencia Española de Protección de Datos) – www.agpd.es
C/ Jorge Juan 6. 28001 – Madrid
Without prejudice to your right to lodge a complaint, if you consider that your rights under this personal data privacy policy have been infringed as a result of the processing of your personal data in breach of applicable laws, you may also bring a claim before the competent courts, including the courts of the EU Member State where you have your habitual residence.
Updates
TIGERNICKS may amend this personal data privacy policy at any time. If TIGERNICKS wishes to use personal data in a way other than that set out in the privacy policy in force at the time the data was collected, it must notify data subjects of these changes in a visible way (e.g. by publishing a notice on the TIGERNICKS website or sending it by email).