Send us your controller we'll make it like new
Controller drifting, a broken button, or fancy customising it? Post it to us from anywhere in the EU. We send it back repaired with a 3-month warranty.
- Recipient
- Alexis Williams Contino
- Address
- Calle de la Cruz, 42 (Tigernicks)
- City
- Alcobendas, Madrid
- Postcode
- 28100
- Phone
- +34 644-136-586
- contacto@tigernicks.com
How it works — 4 steps
Sending your controller is easy. Follow these steps and you'll have it back in a few days.
Tell us about the fault
Message us on WhatsApp or by email and describe what's wrong with your controller. We'll reply with a no-obligation quote before you send it.
Open WhatsApp →Pack your controller well
Use the original box if you have it, or a rigid box with bubble wrap or foam. The controller must be well protected so it doesn't arrive damaged in transit.
Include a note
Inside the box, include a piece of paper with your name, phone number and a description of the fault. It's essential so we can identify your parcel correctly from the start.
Send it and share the tracking number
Send your parcel with the courier of your choice and send us the tracking number on WhatsApp. That way we can keep track of it at all times.
Not sure what's wrong? Check the PS5 controller faults, the DualShock 4 faults or the PS5 repair by mail (console repair is only available from Spain).
Shipping address
- Name
- Alexis Williams Contino
- Company
- Tigernicks
- Address
- Calle de la Cruz, 42
- City
- Alcobendas
- Province
- Madrid
- CP
- 28100
- Country
- España
- Phone
- +34 644-136-586
- contacto@tigernicks.com
Note inside the box
Essential. Include this note inside the parcel so we can identify your controller when it arrives:
When you send it, send us the tracking number via WhatsApp so we can keep an eye out for it.
Frequently asked questions
You can use any courier: SEUR, MRW, Correos, GLS, DHL… whichever you prefer or is closest to you. What matters is that the packaging is sturdy and that you send us the tracking number on WhatsApp once it has been shipped.
The time depends on the fault and the workshop's workload: we'll confirm the exact time once we have inspected your controller. We'll let you know when it arrives and when we send it back to you.
No. You receive the quote first. Once you accept it, we carry out the repair and you pay before we return it. For personalisations, payment is normally made when you place your order in the shop.
We'll tell you before doing anything. In that case, we'll go through the options with you: you can have the controller sent back (with a return shipping cost of 12.50€) or consider other alternatives, such as replacing parts or a personalisation.
Yes. All repairs and personalisations include a 3-month warranty. If the same problem appears again during that period, we'll fix it at no extra cost.
Yes. We work on PS4, PS5 and Xbox controllers. Message us before sending, telling us the exact model and the fault, so we can confirm we can help.
Any questions before you send?
Message us and we'll answer any question before you send your controller.